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This customer wrote a 'fairytale' complaint to Tesco and got the best response ever
EARLIER THIS WEEK, Tesco customer Dav Nash purchased a packet of Free From strawberry and vanilla cones (read: knock-off Cornettos) from the supermarket.
When he arrived home, however, he was horrified to find that the cone had no chocolate, which kind of defeats the whole purpose of the ice-cream.
:O
Tesco / Facebook Tesco / Facebook / Facebook
Nash did what anyone would do and decided to pen a rather lyrical complaint to Tesco on Facebook.
“Will there be a happy ending to this story, Tesco?” the letter concluded.
The answer to that question is a big fat yes.
Not only did Tesco reply, but they crafted their own fairytale response.
Tesco / Facebook Tesco / Facebook / Facebook
Tesco / Facebook Tesco / Facebook / Facebook
Tesco / Facebook Tesco / Facebook / Facebook
Tesco / Facebook Tesco / Facebook / Facebook
Brilliant.
What happened in the end, you ask? Dav sent his details to Tesco and received confirmation that he would receive a £4.00 refund.
Tesco / Facebook Tesco / Facebook / Facebook
It may not seem like much, but as Dav puts it…
Tesco / Facebook Tesco / Facebook / Facebook
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