Advertisement
Dublin: 14 °C Thursday 7 November, 2024

This customer wrote a 'fairytale' complaint to Tesco and got the best response ever

A+ customer service right there.

EARLIER THIS WEEK, Tesco customer Dav Nash purchased a packet of Free From strawberry and vanilla cones (read: knock-off Cornettos) from the supermarket.

When he arrived home, however, he was horrified to find that the cone had no chocolate, which kind of defeats the whole purpose of the ice-cream.

:O

12140724_1107833189237505_8300064274011464451_n Tesco / Facebook Tesco / Facebook / Facebook

Nash did what anyone would do and decided to pen a rather lyrical complaint to Tesco on Facebook.

Once upon a time, a small independent store called Tesco crafted a very special Cornetto (of course, it was not a Cornetto for legal reasons). This very special Cornetto didn’t have any milk in it and consisted of delicious vanilla and strawberry ice cream, wrapped in a crunchy, chocolate lined cone with a strawberry sauce through the middle.
Everybody rejoiced at this wondrous creation. Until one fateful day.
Imagine the horror of the unsuspecting customer, after carefully unwrapping the delicious treat to find that the previously crunchy cone was soft, lifeless…flaccid. The chocolate was gone! No more was the cone a testament to confectionary engineering. No more was there a solid, tantalising chocolate end to the cone!
The customer fell to his knees and cried sugarless tears of bottomless grief. The glory days were over and the prospect of a world without a chocolate coating brought an incurable ache to his heart.

“Will there be a happy ending to this story, Tesco?” the letter concluded.

The answer to that question is a big fat yes.

Not only did Tesco reply, but they crafted their own fairytale response.

tesco Tesco / Facebook Tesco / Facebook / Facebook

tesco2 Tesco / Facebook Tesco / Facebook / Facebook

tescoa3 Tesco / Facebook Tesco / Facebook / Facebook

tesco4 Tesco / Facebook Tesco / Facebook / Facebook

Brilliant.

What happened in the end, you ask? Dav sent his details to Tesco and received confirmation that he would receive a £4.00 refund.

aa Tesco / Facebook Tesco / Facebook / Facebook

It may not seem like much, but as Dav puts it…

da Tesco / Facebook Tesco / Facebook / Facebook

DailyEdge is on Snapchat! Tap the button below to add!

Author
Amy O'Connor
View 4 comments
Close
4 Comments
    Submit a report
    Please help us understand how this comment violates our community guidelines.
    Thank you for the feedback
    Your feedback has been sent to our team for review.